PowerShare Website/Web Application Issues

Incident Report for Diagnostic Cloud Solutions

Resolved

Issues resolved.

Note: RadBridge service may need to be restarted on impacted PowerScribe servers before reports will resume sending to PowerShare.

Posted Jul 07, 2025 - 18:01 UTC

Update

We are continuing to monitor for any further issues.

Posted Jul 07, 2025 - 17:07 UTC

Monitoring

Issue: We are investigating service issues on the PowerShare network.

Platform: PowerShare Network - (https://www1.nuancepowershare.com)

Behavior: Users may experience any of the following when using the platform
+ eUnity - Certificate not trusted, Error loading eUnity
+ HL7 Reports not updating
+
-

Posted Jul 07, 2025 - 13:06 UTC

This incident affected: PowerShare Platform and Precision Imaging Network.

This page provides status information on support incidents as they are understood by the Nuance support team in near real-time. Information on this page, including description of root cause and recommended remediation steps, is based on knowledge Nuance has at the time the information is posted, and may be modified or updated at any time. Information posted, including root cause reason for an incident, is considered rapid-response-only.

Nuance Healthcare Support