Diagnostic Cloud Solutions
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All Systems Operational
PowerScribe One Cloud Speech
Operational
United States
Operational
Canada
Operational
ANZ Market
Operational
PowerScribe One Essentials
Operational
PowerScribe One Smart Impression
Operational
mPower Clinical Analytics
Operational
United States
Operational
Canada
Operational
ANZ Market
Operational
PowerShare Platform
Operational
Precision Imaging Network
Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Past Incidents
Aug 28, 2026
No incidents reported today.
Aug 27, 2026
Completed -
The scheduled maintenance has been completed.
Aug 27, 12:00 UTC
Aug 27, 12:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 10:00 UTC
Aug 27, 10:00 UTC
Scheduled -
Please be advised that an upgrade maintenance will be performed on mPower Cloud on August 27, 2026 from 8:00 PM AEST - 10:00 PM AEST | 10:00 PM NZST - 12:00 AM NZST. There is no user impact expected as part of this maintenance.
Aug 20, 15:23 UTC
Aug 20, 15:23 UTC
Completed -
The scheduled maintenance has been completed.
Aug 27, 10:01 UTC
Aug 27, 10:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 06:00 UTC
Aug 27, 06:00 UTC
Scheduled -
Please be advised that an upgrade maintenance will be performed on mPower Cloud on August 27, 2026 from 2:00 AM EDT - 6:00 AM EDT. There is no user impact expected as part of this maintenance.
Aug 20, 15:21 UTC
Aug 20, 15:21 UTC
Completed -
The scheduled maintenance has been completed.
Aug 27, 06:01 UTC
Aug 27, 06:01 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 27, 05:00 UTC
Aug 27, 05:00 UTC
Scheduled -
Please be advised that an upgrade maintenance will be performed on mPower Cloud August 27, 2026 from 1:00 AM EDT - 2:00 AM EDT. There is no user impact expected as part of this maintenance.
Aug 20, 15:19 UTC
Aug 20, 15:19 UTC
Aug 26, 2026
No incidents reported.
Aug 25, 2026
No incidents reported.
Aug 24, 2026
No incidents reported.
Aug 23, 2026
No incidents reported.
Aug 22, 2026
No incidents reported.
Aug 21, 2026
No incidents reported.
Aug 20, 2026
Completed -
The scheduled maintenance has been completed.
Aug 20, 10:00 UTC
Aug 20, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 06:00 UTC
Aug 20, 06:00 UTC
Scheduled -
Please be advised that maintenance will be performed on PowerScribe One Cloud Speech servers during the times and dates listed.
While users may experience a brief connectivity interruption of a few minutes during the maintenance window, no data loss is expected, and normal service will resume once the maintenance is complete.
Aug 7, 16:43 UTC
While users may experience a brief connectivity interruption of a few minutes during the maintenance window, no data loss is expected, and normal service will resume once the maintenance is complete.
Aug 7, 16:43 UTC
Completed -
The scheduled maintenance has been completed.
Aug 20, 07:00 UTC
Aug 20, 07:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 20, 06:01 UTC
Aug 20, 06:01 UTC
Scheduled -
As part of our continuous product improvement strategy, Microsoft will be performing system maintenance on Smart Impression during the times and dates listed below.
Thursday, August 20, 2026
2:00 AM EST - 3:00 AM EST
Please Subscribe to Updates to receive notifications for PowerScribe One Smart Impression.
Aug 17, 20:26 UTC
Thursday, August 20, 2026
2:00 AM EST - 3:00 AM EST
Please Subscribe to Updates to receive notifications for PowerScribe One Smart Impression.
Aug 17, 20:26 UTC
Aug 19, 2026
No incidents reported.
Aug 18, 2026
Resolved -
AOG issues resolved.
Aug 18, 16:50 UTC
Aug 18, 16:50 UTC
Monitoring -
A fix has been deployed and we are validating.
Aug 18, 16:17 UTC
Aug 18, 16:17 UTC
Investigating -
Issue: We are investigating service issues on the PowerShare network.
Platform: PowerShare Network - (https://www1.nuancepowershare.com)
Behavior: Users may experience any of the following:
+ Delays for studies pushed into the Auto Order Generation (AOG) workflow
- Study status not changing (stuck in blank or posted status)
- Studies not routing through workflow.
Images: Users are encouraged to wait on re-pushing images to their AOG workflow as we are processing through a backlog.
Aug 18, 14:38 UTC
Platform: PowerShare Network - (https://www1.nuancepowershare.com)
Behavior: Users may experience any of the following:
+ Delays for studies pushed into the Auto Order Generation (AOG) workflow
- Study status not changing (stuck in blank or posted status)
- Studies not routing through workflow.
Images: Users are encouraged to wait on re-pushing images to their AOG workflow as we are processing through a backlog.
Aug 18, 14:38 UTC
Aug 17, 2026
Completed -
The scheduled maintenance has been completed.
Aug 17, 10:00 UTC
Aug 17, 10:00 UTC
In progress -
Scheduled maintenance is currently in progress. We will provide updates as necessary.
Aug 17, 06:00 UTC
Aug 17, 06:00 UTC
Scheduled -
Please be advised that maintenance will be performed on PowerScribe One Cloud Speech servers during the times and dates listed.
While users may experience a brief connectivity interruption of a few minutes during the maintenance window, no data loss is expected, and normal service will resume once the maintenance is complete.
Aug 7, 16:42 UTC
While users may experience a brief connectivity interruption of a few minutes during the maintenance window, no data loss is expected, and normal service will resume once the maintenance is complete.
Aug 7, 16:42 UTC
Aug 16, 2026
No incidents reported.
Aug 15, 2026
No incidents reported.
Aug 14, 2026
Resolved -
This incident has been resolved.
Aug 14, 13:46 UTC
Aug 14, 13:46 UTC
Update -
Call volume is beginning to reach our Technical Support team successfully. We will continue to closely monitor service and provide additional updates as needed.
Aug 13, 17:51 UTC
Aug 13, 17:51 UTC
Monitoring -
We are currently experiencing an issue with our Technical Support phone system and may be unable to receive inbound calls.
While we work to restore service, please use one of the alternative methods to open a support case:
We apologize for the inconvenience and are actively working to restore phone service as quickly as possible.
Behavior: Users may experience any of the following:
+ Problems calling support: (800) 833-7776
- Users may receive a notification when calling support "Your call cannot be completed as dialed."
Contacting support: Support cases may still be opened via email and via the support portal.
Aug 12, 18:53 UTC
While we work to restore service, please use one of the alternative methods to open a support case:
We apologize for the inconvenience and are actively working to restore phone service as quickly as possible.
Behavior: Users may experience any of the following:
+ Problems calling support: (800) 833-7776
- Users may receive a notification when calling support "Your call cannot be completed as dialed."
Contacting support: Support cases may still be opened via email and via the support portal.
Aug 12, 18:53 UTC
This page provides status information on support incidents as they are understood by the Nuance support team in near real-time. Information on this page, including description of root cause and recommended remediation steps, is based on knowledge Nuance has at the time the information is posted, and may be modified or updated at any time. Information posted, including root cause reason for an incident, is considered rapid-response-only.
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