PowerShare Auto Order Generation Delays

Incident Report for Diagnostic Cloud Solutions

Resolved

AOG issues resolved.

Posted Aug 18, 2026 - 16:50 UTC

Monitoring

A fix has been deployed and we are validating.

Posted Aug 18, 2026 - 16:17 UTC

Investigating

Issue: We are investigating service issues on the PowerShare network.

Platform: PowerShare Network - (https://www1.nuancepowershare.com)

Behavior: Users may experience any of the following:
+ Delays for studies pushed into the Auto Order Generation (AOG) workflow
- Study status not changing (stuck in blank or posted status)
- Studies not routing through workflow.

Images: Users are encouraged to wait on re-pushing images to their AOG workflow as we are processing through a backlog.

Posted Aug 18, 2026 - 14:38 UTC

This incident affected: PowerShare Platform.

This page provides status information on support incidents as they are understood by the Nuance support team in near real-time. Information on this page, including description of root cause and recommended remediation steps, is based on knowledge Nuance has at the time the information is posted, and may be modified or updated at any time. Information posted, including root cause reason for an incident, is considered rapid-response-only.

Nuance Healthcare Support