PowerShare Website/Web Application Password Reset/Set Issues

Incident Report for Diagnostic Cloud Solutions

Resolved

Password/Login issues resolved. Users are encouraged to repeat the password reset process for any failed user creations / password resets.

Posted May 21, 2026 - 18:35 UTC

Identified

The issue has been identified and a fix is being implemented.

Posted May 21, 2026 - 17:11 UTC

Investigating

Issue: We are investigating service issues on the PowerShare network.

Platform: PowerShare Network - (https://www1.nuancepowershare.com)

Behavior: Users may experience any of the following intermittently:
+ Problems setting passwords for user accounts in PowerShare
- Existing users may not be able to reset their passwords
- New users may not be able to set their initial passwords

Posted May 21, 2026 - 16:55 UTC

This incident affected: PowerShare Platform.

This page provides status information on support incidents as they are understood by the Nuance support team in near real-time. Information on this page, including description of root cause and recommended remediation steps, is based on knowledge Nuance has at the time the information is posted, and may be modified or updated at any time. Information posted, including root cause reason for an incident, is considered rapid-response-only.

Nuance Healthcare Support